Frequently Asked Questions

How long does shipping take?

Orders are typically delivered within 7–15 business days after they have been shipped. Delivery times may vary depending on your location and carrier delays.

How much does shipping cost?

We offer FREE Standard Shipping on orders over $50 (USD). Orders under $50 are charged a flat $8 shipping fee.

How can I track my order?

Once your order ships, we’ll send you a tracking number by email so you can monitor your package every step of the way.

Can I cancel or change my order?

Orders may only be canceled or changed before they have been processed or shipped. Please contact us as soon as possible at support@richgrabs.com.

What if my item arrives damaged or defective?

If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery. Include your order number and photos of the issue so we can help resolve it quickly.

Do you accept returns?

Because many of our products are shipped directly from our suppliers, we generally do not accept returns for change-of-mind purchases. If there’s a problem with your order, please contact us and we’ll work with you to find the best solution.

What payment methods do you accept?

We accept all major credit and debit cards, along with the payment methods available during checkout.

How can I contact RichGrabs?

If you have any questions, please email us at support@richgrabs.com. We’re happy to help.