Refund policy

Return & Refund Policy

Last updated: July 2026

At RichGrabs, customer satisfaction is important to us. If there’s a problem with your order, we’re here to help.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.

To help us resolve your request quickly, please include:

Your order number
A brief description of the issue
Clear photos of the item and packaging (if applicable)

After reviewing your request, we’ll work with you to provide an appropriate solution, which may include a replacement, refund, or store credit.

Order Cancellations

Orders may be canceled only before they have been processed or shipped. Once an order has been processed, we may no longer be able to cancel it.

Returns

Because many of our products are shipped directly from our suppliers, we generally do not accept returns for items ordered by mistake, unwanted items, or change-of-mind purchases.

Please contact us before attempting to return any item. Returns sent without prior authorization may not be accepted.

Lost Packages

If your package appears to be lost during transit, please contact us. We’ll work with the shipping carrier to investigate and help resolve the issue.

If you have any questions about your order or need assistance, please contact us at:

Email: support@richgrabs.com

We aim to respond as quickly as possible and are committed to providing a fair solution for every customer.